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I can’t message someone on Facebook

Sep 9, 2015   //   by RayleneWall   //   Blog, Facebook, Personal Social Media  //  3 Comments

In an older post – Why can’t people send me messages on Facebook? – we first dove into this issue.

Facebook messaging settings have changed a bit since that post, so the fix we discussed before doesn’t always apply.  (DANG!) We’ve had a lot of requests for the new solution.  This is not an official “Facebook fix” but seems to remedy the issue for most Facebook users.


There’s no Message option for who I want to contact on Facebook

Most frequently, this issue comes up when someone tries to message a non-friend, usually in Buy & Swap or other Sales type groups on Facebook.

Facebook User 1 needs to message Facebook User 2 for some reason, but User 1 and User 2 aren’t friends.  The “Message” icon isn’t available when User 1 tries to message User 2, so User 1 can not directly contact User 2 via Facebook Messages.

Message icon button on Facebook

Desktop Version (This is what it looks like when the Message icon/button IS visible)

facebook Message icon - mobile

Mobile Version (Message icon/button visible)


Facebook User 2 may not have it set up to receive messages from people who aren’t their friends, or friends of their friends. Facebook User 1 can’t fix the issue.  Facebook User 2 must change a setting to receive messages from non-friends.

This setting is actually found in a weird place – in the “Followers” settings, rather than the Privacy settings (where you might expect it to be).


No Message Button – Option 1:  If the person you are trying to message does not have the Message option available to you, they will need to message you first, and then you can reply. (Their message may show up in your “OTHER” mailbox rather than directly in your Inbox.)  Presumably, you are conversing with them in a comment thread or other public venue so you can relay this information to them via a comment.

No Message Button – Option 2:  If the person you are trying to message does not have the Message option available to you, they will need to change a setting in their account in order to receive public messages.  (You can let them know how to do this, or simply share the link to this article – I can’t message someone on Facebook – with them! :) )


Change the “Followers” setting to receive messages from everyone on Facebook

DESKTOP:  To change the setting, if you’re accessing Facebook from a computer/desktop –

(click an image below to view it in more detail)

 1.  Click the dropdown arrow in the top right of your Facebook account screen, then select “Settings”.

Facebook - How to Get to Account Settings


2.  Select “Followers” from the menu options on the left side of the screen. Then set “Who Can Follow Me” to “Everybody”.

Facebook Followers set to Everybody to receive messages


If “Who Can Follow Me” is not set to “Everybody” then non-friends may not be able to message each other.


Fire up for Fall with some Sales Training!

Jul 23, 2015   //   by RayleneWall   //   Blog, Business Training, Lethbridge  //  Comments Off on Fire up for Fall with some Sales Training!

Fire up for Fall with this Dynamic Duo!

TMH Business Solutions and Off the Wall Social Media have teamed up to help you gear up for business growth this fall!


TMH Business Solutions & Off the Wall Social Media

Improve Your Sales!

August 11, 9am to 5pm

Join us for a powerful training session on Improving Your Sales through social media and online advertising. Bring your business up to speed and get ready for an awesome autumn!


…but, it’s still SUMMER!

Why are we talking about the fall?

We know it’s still summer. And most business owners are taking a break now, right?

But NOW is when you need to be prepping for the fall. Marketing strategies take time to plan and implement. Get a jump on it NOW!

While others are vacationing, you’ll be ramping up!


How will this sales training help?

This full day training with Kelli-Rae, business coach from TMH Business Solutions, and Raylene, social media manager from Off the Wall Social Media, will equip you to spend your valuable time on the right sales activities.


Lethbridge Business Facebook Profiles Removed

Jul 20, 2015   //   by RayleneWall   //   Blog, Facebook, Social Media for Business  //  Comments Off on Lethbridge Business Facebook Profiles Removed

Facebook seems to be cracking down on Businesses using PROFILES – and removing those profiles!

Business Facebook Profiles RemovedI have received several reports about Facebook Profiles belonging to local Lethbridge Businesses being shut down.

YES – real Lethbridge business Facebook profiles REMOVED!

According to the Facebook Terms of Service (which we all agree to when we sign up to use the social network), only PEOPLE can have PROFILES. BUSINESSES must be represented by a PAGE.

It is well within Facebook’s rights, according to the Terms of Service and Community Standards, to remove (without notice) any Business operating as a Profile.

Why was my facebook profile removed - business profile

One reason Facebook has made this distinction is that PEOPLE have different rights and laws governing them than BUSINESSES do.  Additionally, PROFILES have functionality on Facebook that PAGES do not, and by prohibiting businesses from using all of that functionality it protects users from spam and unsolicited contact from businesses.

So, if you’re a PERSON, you are meant to have a PROFILE on Facebook. If you want your BUSINESS to have a presence on Facebook, using a PAGE is the correct way to do it.

Unfortunately, not everybody was/is aware of the differences between profiles and pages, and many Businesses were set up improperly as PROFILES.

If you find yourself in one of the following situations, don’t fret! Off the Wall Social Media has you covered!


My Business was set up on Facebook as a PROFILE. I don’t want to have it removed! NOW WHAT?

convert Facebook Profile to Page  - Off the Wall Social MediaFacebook does have a process for converting a PROFILE to a PAGE.   Read more >>

Connect a Business Page to the Work Section on your Personal Profile on Facebook

Apr 7, 2015   //   by RayleneWall   //   Blog, Facebook, Personal Social Media  //  1 Comment


Here’s a quick tip: Connect the Business Page of your business or workplace to the Work section of your personal profile on Facebook.

How to connect a business page to your personal profile on Facebook


Step 1:  Click “Edit Profile” from the Facebook top menu bar.

Edit Facebook Profile

Step 2: From the Education and Work section of your personal profile, click “Add a Workplace”.

Work and Education - Add a workplace

Step 3: Choose the Business Page that you wish you add. Read more >>


Welcome to Off the Wall!

At your service:
Raylene and Jeff Wall
Raylene Wall - Off the Wall Social - Lethbridge, AB

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