In an older post – Why can’t people send me messages on Facebook? – we first dove into this issue.
Facebook messaging settings have changed a bit since that post, so the fix we discussed before doesn’t always apply. (DANG!) We’ve had a lot of requests for the new solution. This is not an official “Facebook fix” but seems to remedy the issue for most Facebook users.
There’s no Message option for who I want to contact on Facebook
Most frequently, this issue comes up when someone tries to message a non-friend, usually in Buy & Swap or other Sales type groups on Facebook.
Facebook User 1 needs to message Facebook User 2 for some reason, but User 1 and User 2 aren’t friends. The “Message” icon isn’t available when User 1 tries to message User 2, so User 1 can not directly contact User 2 via Facebook Messages.
Desktop Version (This is what it looks like when the Message icon/button IS visible)
Mobile Version (Message icon/button visible)
Facebook User 2 may not have it set up to receive messages from people who aren’t their friends, or friends of their friends. Facebook User 1 can’t fix the issue. Facebook User 2 must change a setting to receive messages from non-friends.
This setting is actually found in a weird place – in the “Followers” settings, rather than the Privacy settings (where you might expect it to be).
No Message Button – Option 1: If the person you are trying to message does not have the Message option available to you, they will need to message you first, and then you can reply. (Their message may show up in your “OTHER” mailbox rather than directly in your Inbox.) Presumably, you are conversing with them in a comment thread or other public venue so you can relay this information to them via a comment.
No Message Button – Option 2: If the person you are trying to message does not have the Message option available to you, they will need to change a setting in their account in order to receive public messages. (You can let them know how to do this, or simply share the link to this article – I can’t message someone on Facebook – with them! )
Change the “Followers” setting to receive messages from everyone on Facebook
DESKTOP: To change the setting, if you’re accessing Facebook from a computer/desktop –
(click an image below to view it in more detail)
1. Click the dropdown arrow in the top right of your Facebook account screen, then select “Settings”.
2. Select “Followers” from the menu options on the left side of the screen. Then set “Who Can Follow Me” to “Everybody”.
If “Who Can Follow Me” is not set to “Everybody” then non-friends may not be able to message each other.
Fire up for Fall with this Dynamic Duo!
Improve Your Sales!
August 11, 9am to 5pm
Join us for a powerful training session on Improving Your Sales through social media and online advertising. Bring your business up to speed and get ready for an awesome autumn!
…but, it’s still SUMMER!
Why are we talking about the fall?
We know it’s still summer. And most business owners are taking a break now, right?
But NOW is when you need to be prepping for the fall. Marketing strategies take time to plan and implement. Get a jump on it NOW!
While others are vacationing, you’ll be ramping up!
How will this sales training help?
This full day training with Kelli-Rae, business coach from TMH Business Solutions, and Raylene, social media manager from Off the Wall Social Media, will equip you to spend your valuable time on the right sales activities.
Facebook seems to be cracking down on Businesses using PROFILES – and removing those profiles!
I have received several reports about Facebook Profiles belonging to local Lethbridge Businesses being shut down.
YES – real Lethbridge business Facebook profiles REMOVED!
According to the Facebook Terms of Service (which we all agree to when we sign up to use the social network), only PEOPLE can have PROFILES. BUSINESSES must be represented by a PAGE.
One reason Facebook has made this distinction is that PEOPLE have different rights and laws governing them than BUSINESSES do. Additionally, PROFILES have functionality on Facebook that PAGES do not, and by prohibiting businesses from using all of that functionality it protects users from spam and unsolicited contact from businesses.
So, if you’re a PERSON, you are meant to have a PROFILE on Facebook. If you want your BUSINESS to have a presence on Facebook, using a PAGE is the correct way to do it.
Unfortunately, not everybody was/is aware of the differences between profiles and pages, and many Businesses were set up improperly as PROFILES.
If you find yourself in one of the following situations, don’t fret! Off the Wall Social Media has you covered!
My Business was set up on Facebook as a PROFILE. I don’t want to have it removed! NOW WHAT?
Facebook does have a process for converting a PROFILE to a PAGE. Read more >>
Here’s a quick tip: Connect the Business Page of your business or workplace to the Work section of your personal profile on Facebook.
How to connect a business page to your personal profile on Facebook
Step 1: Click “Edit Profile” from the Facebook top menu bar.
Step 2: From the Education and Work section of your personal profile, click “Add a Workplace”.
Step 3: Choose the Business Page that you wish you add. Read more >>
Welcome to Off the Wall!
Raylene and Jeff Wall